Can I Change Driving School?

Why do you feel you want to change driving schools?

Hopefully you selected your instructor and driving school based on recommendation, and were able to book a taster lesson with your instructor before you settled on your instructor and school. It is possible though, that the instructor you thought was going to be a great fit for you has left you feeling dissatisfied because:

• They are often late for lessons;
• They often cancel lessons, meaning you have to re-book or don’t seem to be able to fit you in at times that are convenient to you;
• The car is messy, giving an unprofessional feel;
• You don’t get on, they shout at you or make you feel more stressed and nervous about your driving;
• You don’t feel as though you are making as much progress in your lessons as you should be;

Your first action, whatever the problem is, is to talk to your instructor. It might be that all they need is a timely reminder that they are supposed to be treating you professionally, or that their frustrations have no place when teaching a pupil to drive. If you don’t feel that you are making appropriate progress, then tell them this and ask them to talk through their plan for your lessons, what you will be covering each week and how many more lessons they think it might be until you are ready to take a test. If the instructor knows that you are unhappy with something, then they might be able to do something about it. This kind of conversation won’t be easy, but it is definitely the right first thing to do.

Secondly, if you are still unhappy with your instructor, then talk to the driving school. If the driving school has a good reputation, and wants to maintain it, then they will want to know about any problems as early as possible, and will want to do what they can to fix them. They may be able to offer an alternative instructor or some other course of action.

If you’ve followed both steps above, and you are still not happy with how your driving lessons are being conducted, then you can and should change driving schools. If you’ve paid in advance for a block of lessons, then you will either have to complete that block, or negotiate with the driving school to have the money refunded. If you haven’t made any financial commitment, then you can just tell the instructor and/or school that you are changing after the next lesson. It is important to tell them why you are changing, so that if there’s something that they can do better, they know about it and are able to make the change. It may not affect you now, but it could make a difference for future learners and for the driving school themselves. It might be easier to write down your reasons for changing in a letter or e-mail. A good driving school will be happy to receive feedback, positive or negative, and hopefully will act on it.

When you are choosing your new driving school, make sure that you go on personal recommendation, ask questions at the beginning to ensure that you don’t get a repeat of whatever caused the problem in the previous establishment, and ask for a taster lesson with the instructor before you commit to the school, so that you can check that you will get on with the new instructor.